Our Sales Associate work alongside our award winning Customer Service Team who provide outstanding support to our retail and trade customers. Our Sales Team Lead are responsible for handling all customer’s sales enquires by telephone, email and chat messenger, quoting potential customers, advising them about our products, its maintenance, delivery time etc. follow up sales leads all the way in order to complete sales.
You’ll be part of our team who work hard but have fun along the way, and are renowned for excellent service.
On a daily basis you’ll be required to communicate directly with our customers via email, phone or chant messenger. You’ll interact with customers to provide and process information in response to enquiries, providing advise about our products and services.
You’ll also be responsible for approaching new potential trade customers (garden centres, landscape designers), provide quotation and increase our customer’s base.
In addition to the monthly bonus scheme, we also offer a Private Healthcare Scheme, Contributory Pension Scheme and monthly gym contributions (all applicable upon the successful completion of a 3-6 month probationary period). We also award our staff with extra holidays the longer you work for us!
We’re recruiting for a full time position which includes some evenings and alternate weekends. If you’re interested in this position, please ensure that a cover letter outlining why you feel you’d be suitable for the role is included when applying.
Responsibilities and duties:
• Handle all sales enquiries over the phone, emails, chat messenger
• Contact potential or existing customers to inform them about our products, services and promotions
• Researching new potential clients B2B i.e. garden centres, landscape designers and making them aware what we can do for them
• Answering questions about our products with a thorough understanding of what we do and how it is of benefit of the client
• Establishing and developing relationships with prospects, recommending solutions
• Complete sales and pass accurate orders over to procurement to create quotes, invoices
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Preparing weekly reports by collection, analysing and summarising information
• Keeping up to date with current industry trends and related trade fairs
• Explores business opportunities by identifying prospects
Skills and experience:
• A strong customer focus with the ability to deliver great service.
• Experience in a web based company.
• Working knowledge of MS Office (Word, Excel, Outlook)
• A background in complaint resolution would be useful, but not essential.
• Confident and positive personality with excellent communication skills both written and verbal.
• Strong analytical skills with attention to detail are essential.
• Ability to learn and adapt to new techniques and experience.
• Ability to remain calm and empathetic when under pressure or dealing with difficult situations.
• Able to understand the customers point of view but be able to communicate our policies and values effectively.
• Ability to effectively multi-task and prioritise your workload.
• We’re an online service so regular internet use and knowledge will go a long way.
Person specification
The ideally candidate would come from a B2B or B2C sales, the ability to identify sales opportunities from customer service calls. We are looking for the right person to support our business, who will grow with us and help us to achieve more. For these reasons, we are looking for candidates who can demonstrate the below qualities:
Passionate
• Shows integrity.
• Is committed to providing excellent service.
• Cares about customers, colleagues and the business.
Active
• Has a confident, positive and upbeat personality.
• Is continuously developing.
• Demonstrates high energy and eagerness to learn.
Inspires
• A committed team player.
• A great communicator.
• Motivates and inspires others within their team.